Privacy Policy

Last Updated: [March 2026]

At UR. café, we are committed to protecting the privacy and security of our customers. This policy outlines how we collect, use, and safeguard your data when you use our website or order our catering services.

1. Who We Are

UR. café is a trading name based at: The Union Building, Stockley Park, Uxbridge, UB11 1EZ, United Kingdom. For any data-related queries, please contact us.

2. Information We Collect

When you place a catering order or contact us, we collect:

  • Personal details: Name, business name, and job title.
  • Contact information: Email address and phone number.
  • Delivery details: Office address.
  • Payment Information: Processed securely via our third-party payment providers (we do not store full card details on our local servers).
  • Dietary Information: Allergy or dietary requirements provided for food safety.

3. How We Use Your Information

We use your data strictly for business purposes, including:

  • Processing and delivering your catering orders.
  • Sending order confirmations and invoices.
  • Communicating regarding delivery times or menu changes.
  • Complying with UK health and safety and tax regulations.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contractual Necessity: We need your data to fulfill your order.
  • Legal Obligation: To keep records for tax and food safety.
  • Consent: If you opt-in to receive our seasonal menu updates or newsletters.

5. Data Sharing & Security

We do not sell your data. We only share information with essential partners:

  • Payment Processors: To securely handle transactions.
  • Delivery Teams: To ensure your platters reach the correct office.
  • IT/Web Support: To maintain our website and Rank Math SEO systems.

6. Your Rights

You have the right to:

  • Request a copy of the data we hold about you.
  • Ask us to correct or delete your information.
  • Withdraw consent for marketing at any time.

7. Cookies

Our website uses cookies to improve your experience and analyse traffic via Rank Math and Google Analytics. You can manage your cookie preferences through your browser settings.